{"id":2137,"date":"2018-06-29T11:37:28","date_gmt":"2018-06-29T10:37:28","guid":{"rendered":"https:\/\/www.visualactiv.com\/?page_id=2137"},"modified":"2018-06-29T11:37:28","modified_gmt":"2018-06-29T10:37:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.visualactiv.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-6a0106c74e87a6bb4f0bd1232444cfbb\">\n#top .av-special-heading.av-av_heading-6a0106c74e87a6bb4f0bd1232444cfbb{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-6a0106c74e87a6bb4f0bd1232444cfbb .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-6a0106c74e87a6bb4f0bd1232444cfbb .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-6a0106c74e87a6bb4f0bd1232444cfbb av-special-heading-h1 blockquote modern-quote  avia-builder-el-0  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequently Asked Questions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='hr av-av_hr-7baa9936fe5691b53f4ae1c79d4cc23f hr-short  avia-builder-el-1  el_after_av_heading  el_before_av_toggle_container  hr-left'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='togglecontainer av-av_toggle_container-536d354b439ce204e26b99c68822ba51  avia-builder-el-2  el_after_av_hr  avia-builder-el-last ' ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{General}\" class=\"\">General<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Management}\" class=\"\">Management<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Player}\" class=\"\">Player<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-av_toggle-c567f05d8d0053572e287acda35f6852'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  activeTitle av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"What do I need ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I need ?\" data-aria_expanded=\"Click to collapse: What do I need ?\">What do I need ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  active_tc av-title-above' style='display:block;' ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>All you need is a TV or compatible HD monitor and an internet connection.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-72f06bdd997c63c5c76dc86b9b206af0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Do I need to install software ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I need to install software ?\" data-aria_expanded=\"Click to collapse: Do I need to install software ?\">Do I need to install software ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, we provide a player that connects to your TV. Our dynamic display solution is designed to be managed from a web browser (Chrome or Safari). <strong>You just have to connect to the interface with a web browser to control your player<\/strong>. We have developed a Dynamic Display Solution as an SaaS one (Software as a Service)<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-b81d1870e2887254bdf633de7688779e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"How often is it updated ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How often is it updated ?\" data-aria_expanded=\"Click to collapse: How often is it updated ?\">How often is it updated ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The Visual Activ&#8217; player regularly pings our servers to check for updates. If you added new media or change anything in your playlist in our back-office, the player will download the new content to broadcast them.<\/p>\n<p>The dynamic feeds and services like the weather are automatically updated <em>(Weather twice a day, movies every Friday, seasonal garden every Monday, news in real time\u2026)<\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-31185d8efe4352434e9e0931d1f56b12'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Will my connexion slow ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Will my connexion slow ?\" data-aria_expanded=\"Click to collapse: Will my connexion slow ?\">Will my connexion slow ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No. The Visual Activ&#8217; player regularly pings our server. In other words, our player only uses bandwidth when new media is downloaded on its internal memory. If needed it is also possible to define a specific timetable to download updates. <strong>Our solution does not streem like a Chromecast, our player will not affect your bandwidth.<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cd81646e819766ef21b83c7bada6a98e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"What happens if internet goes down ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens if internet goes down ?\" data-aria_expanded=\"Click to collapse: What happens if internet goes down ?\">What happens if internet goes down ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nothing, our player will keep operating normally, isnce everything is stored on its internal memory. Only the dynamic feeds will no longer be updated. An alert can be put in place in order to warn of a faulty internet connection.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-b7d59763c4e9353c3f9ccd5b0ebb22f3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Can I connect more than one screen?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I connect more than one screen?\" data-aria_expanded=\"Click to collapse: Can I connect more than one screen?\">Can I connect more than one screen?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, our Visual Activ&#8217; back-office allows you to connect to and manage an unlimited number of players with various administration levels. As a general rule player per screen is needed. Our back-office allows you to create broadcast groups and update multiple screens at once.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-029a7078e9ac0b8b356db28e075f06c8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"What are the network requirements ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the network requirements ?\" data-aria_expanded=\"Click to collapse: What are the network requirements ?\">What are the network requirements ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our player uses an ethernet connection. A broadband connection is more than enough, 1 or 2 Mb\/s of bandwidth are enough. Our player can also work in DHCP, fixed IP and through proxies.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-7cd7efd4ae45e4b3e9936b99542953f0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Player} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"How do I connect the player to the screen ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I connect the player to the screen ?\" data-aria_expanded=\"Click to collapse: How do I connect the player to the screen ?\">How do I connect the player to the screen ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our player as a video out-port : HDMI<\/p>\n<p>For optimal use :<\/p>\n<p><strong>1.<\/strong> Turn your screen on and select the appropriate source<br \/>\n<strong>2.<\/strong> Connect the HDMI cable from the player to the screen<br \/>\n<strong>3.<\/strong> Plug in the power cord<\/p>\n<p>The player will automatically broadcast its content minutes after connection.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-d6ff1a9772005243788432feb4e6dda4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Do I have to switch the player off ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I have to switch the player off ?\" data-aria_expanded=\"Click to collapse: Do I have to switch the player off ?\">Do I have to switch the player off ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You do not need to switch it off, it is designed to work 24\/7, 365 days a year. However you can turn it off by unplugging the power cord.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cd594060baa92dfd1f1caf2dc98b8d3b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Player} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Does it work with Wifi ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Does it work with Wifi ?\" data-aria_expanded=\"Click to collapse: Does it work with Wifi ?\">Does it work with Wifi ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, it is possible to use a WIFI a\/b\/g\/n connection, this does however affect connection stability compared to a cable connection. This is why we recommend using an Ethernet cable.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-72281781be3cba98d6a869b1bf8f6e00'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Management} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"How can I access the Visual Activ\u2019 back-office ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I access the Visual Activ\u2019 back-office ?\" data-aria_expanded=\"Click to collapse: How can I access the Visual Activ\u2019 back-office ?\">How can I access the Visual Activ\u2019 back-office ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>As you register for membership, you will receive an e-mail containing your username and password. These are confidential, do not divulge them.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-0118a752a75f69a8bc76b2c12a525d83'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Management} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"How does the back office work ?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How does the back office work ?\" data-aria_expanded=\"Click to collapse: How does the back office work ?\">How does the back office work ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It is very easy, you have access to different video libraries that we created and have put at your disposal. You just need to assign the player to a group and then select the playlist you wish to broadcast on this group.<\/p>\n<ul>\n<li>You can create as many playlists and groups as you wish<\/li>\n<li>You can add your own media (videos, photos, PDF, RSS feeds\u2026)<\/li>\n<li>You can also publish text messages in a Ticker and plan broadcasts<\/li>\n<\/ul>\n<p>Connect yourself to discover all the services available to you.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2137","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Medical dynamic display - Visual Activ&#039;<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions - Dynamic Display and player management through Visual Activ&#039; back office. Screens for health professionals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.visualactiv.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Medical dynamic display - Visual Activ&#039;\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions - Dynamic Display and player management through Visual Activ&#039; back office. 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